For online stores
Pre-sales questions, answered before the cart is abandoned
"Does it fit? Will it arrive by Friday? What's the return policy?" Most carts die on an unanswered question. Kelma learns your catalogue, policies and FAQs, answers instantly in the shopper's language — and can look up their order status securely.
Sound familiar?
Support tickets that are really sales questions
Half your inbox is sizing, shipping and stock questions. By the time you reply, the shopper bought elsewhere.
"Where is my order?" on repeat
WISMO is most stores' #1 ticket. Every one is a customer anxious enough to write — and a support minute you can't spend on real issues.
International shoppers, one-language support
Your store ships across Europe, but your support speaks one language on weekday hours.
What Kelma does about it
Trained on catalogue and policies
Crawls your product pages, shipping and returns policies, size guides and FAQs. Re-sync whenever your range changes.
Secure order lookup (Shopify)
With your Shopify connection, the agent answers 'where's my order?' itself — and only reveals details when the order number and checkout email match, so nobody can fish for other people's orders.
Rescues the sale
When the answer isn't enough, it captures the shopper as a lead or hands off to you live — and pushes contacts to your CRM, Zapier or Make automatically.
One agent, every channel
Website, WhatsApp, Messenger and Instagram DMs — where shoppers actually ask — all answered from the same knowledge.
What a conversation looks like
Wo ist meine Bestellung? Nummer #4182
Gern — zur Sicherheit: mit welcher E-Mail-Adresse haben Sie bestellt? Dann prüfe ich den Status von #4182 sofort.
If the shoes don't fit can I exchange them?
Yes — you have 30 days to exchange or return unworn items, free within Malta and the EU. The size guide on each product page helps too: this model runs about half a size small.
Illustrative exchange — your agent answers from your content, in the visitor's language.
See it answer your customers' questions
Paste your website address and try your own agent free — no card, no setup call, live in minutes.
Frequently asked questions
Yes — connect your store and the agent can look up order status securely (order number + checkout email must match). WooCommerce and other platforms work through the website crawl, custom actions and webhooks.
It answers from your catalogue content — comparing models, materials, sizing and compatibility as described on your pages — and links the shopper to the right product page.
It hands off: live takeover from your inbox, a callback/lead form, or a support ticket into Zendesk, Freshdesk or Jira if you've connected one. The customer is never left at a dead end.
Plans are flat EUR by monthly tokens — Starter at €15/month covers roughly 1,500–2,500 replies; Growth at €49/month roughly 7,500–12,500. No per-resolution fees, no surprise overages: at the cap the widget pauses politely until reset or upgrade.