For clinics & private practices
Your receptionist, minus the hold music
Patients call to ask if you take their insurance, what a cleaning costs, how to prepare for a test — and your front desk answers between check-ins. Kelma handles the questions your website already answers, and turns the rest into booked appointments and callbacks.
Sound familiar?
The front desk is a bottleneck
Every routine question — opening hours, accepted insurance, parking, prices — competes with the patient standing at the desk.
After-hours is when patients research
People look up clinics in the evening. A website that can't answer 'do you treat children?' at 21:00 loses that patient to one that can.
No-shows start with friction
When booking means calling during work hours, patients postpone — and postponed patients disappear.
What Kelma does about it
Answers about services, prep and policies
Trained on your service pages, price lists and patient-information PDFs. Restrict it to answer only from your content — it will never improvise medical or pricing information.
Appointments booked, not just requested
Connect your Cal.com calendar and the agent offers real slots and books them during the conversation. No calendar? It captures a callback request with the patient's details instead.
Handoff for anything sensitive
One tap escalates to your team: staff reply live from the inbox, and the AI stays paused for that conversation.
Discreet and branded
The widget matches your site's look, shows your name and avatar, and carries no Kelma branding on paid plans.
What a conversation looks like
How should I prepare for the blood test? Do I need to fast?
For the standard panel our patient guide asks for 8–10 hours of fasting — water is fine. If your referral lists additional tests, the lab can confirm specifics. Would you like me to book you a morning slot?
Do you accept children for dental check-ups?
Yes — we see children from age 3 for check-ups and cleanings. The first visit is a gentle introduction appointment. I can book one now if you'd like.
Illustrative exchange — your agent answers from your content, in the visitor's language.
See it answer your customers' questions
Paste your website address and try your own agent free — no card, no setup call, live in minutes.
Frequently asked questions
The agent answers from your published content only, and you can enforce that strictly. It's designed to refuse what it can't source — anything clinical or personal gets routed to your staff via handoff or callback. It answers the questions your website already answers, just instantly.
Yes — through a connected Cal.com calendar it checks availability and books during the chat. Without a calendar it captures callback requests with contact details.
Conversations and leads live in your dashboard; lead notifications go to your email. You control what the form asks, and you can export or delete conversations. The widget collects nothing until the visitor types.
Free to trial on your real site. The €15/month Starter plan — roughly 1,500–2,500 answered questions monthly — covers most single-location practices, with no VAT added.