Kelma vs Crisp
Crisp alternative: Kelma vs Crisp
Crisp gives you unlimited human chat and meters the AI. Kelma is built the other way round.
Crisp is a well-liked all-in-one support inbox with flat per-workspace pricing — unlimited human conversations, seats bundled in. Its trade-off appears the moment you want the AI to do the answering: AI runs on separate dollar-denominated credits (about $5 worth included on the $45 Mini plan, roughly 90 automated conversations), and the AI chatbot properly unlocks on the $95/month Essentials plan. Numbers from Crisp's public pricing as of July 2026.
Kelma flips that: the AI agent is the product. €15/month for 5M message tokens — roughly 1,500–2,500 AI replies, with the human-takeover inbox, channels, lead capture and branding removal included. If most of your conversations should be answered automatically, the economics favour Kelma heavily; if you run a big human team that rarely wants AI, Crisp's flat seats are genuinely great value.
Kelma vs Crisp at a glance
| Feature | Kelma | Crisp |
|---|---|---|
| Entry paid plan | Starter — €15/mo | Mini — $45/mo per workspace |
| AI conversations included at entry | ~1,500–2,500 | ~90 (≈$5 of AI credits) |
| Plan needed for the real AI chatbot | Free plan up | Essentials — $95/mo |
| Human conversations | Unlimited (inbox included) | Unlimited — Crisp's headline strength |
| Bundled human seats | Owner + 1 (Starter) / 3 (Growth) / 10 (Scale) | 2 (Free) / 4 (Mini) / 10 (Essentials) / 20+ (Plus) |
| Trains on website & documents | Website crawl, PDFs, Notion, Google Docs, YouTube, Q&A | Knowledge base + site content |
| Channels | Web, WhatsApp, Messenger, Instagram, Telegram, Slack, SMS, email | Web, email, WhatsApp, Instagram, Telegram, Messenger (Essentials+) |
| Ticketing / shared email helpdesk | Email channel + support tickets; not a full helpdesk | Yes — core product |
| Remove branding | All paid plans | White-label on Plus ($295/mo) |
| Public API + webhooks | Yes, all paid plans | Yes |
| Currency & VAT | EUR, no VAT added | USD/EUR + VAT where applicable |
Crisp figures from crisp.chat/en/pricing, checked July 2026: Free $0 (2 seats), Mini $45/mo (4 seats, ~$5 AI credits), Essentials $95/mo (10 seats, ~$25 AI credits, AI chatbot + automation builder), Plus $295/mo (20+ seats, ~$75 AI credits, white-label); extra seats $10/mo on Plus. All per workspace.
Choose Kelma if…
- AI conversations are the core allowance, not a credit top-up: €15/month for 5M message tokens — roughly 1,500–2,500 AI replies.
- Entry price: Kelma Starter €15/month vs Crisp Mini $45/month (which includes only ~$5 of AI credits and no automation builder).
- Kelma's agent trains on your website, PDFs, Notion, Google Docs and YouTube out of the box, with strict answer-only-from-content mode.
- Team seats are included on paid plans (1 on Starter, 3 on Growth, 10 on Scale) with presence and routing.
- Prices are final EUR — no VAT added.
Choose Crisp if…
- You have a larger human support team — Crisp's flat per-workspace pricing with 4–20 bundled seats and unlimited human conversations is excellent for seat-heavy teams.
- You want a full helpdesk suite (shared email inbox, knowledge base, ticketing, CRM-ish contact management) in one product.
- AI answering is a nice-to-have for you, not the point.
Try the difference on your own content
Paste your website address, watch Kelma learn it, and ask it your customers' hardest questions — free, no card, and your agent is never deleted.
Frequently asked questions
For human conversations, Crisp's flat pricing is genuinely good. But its AI runs on separate metered credits — roughly $5, $25 and $75 worth on Mini, Essentials and Plus — so the AI part of Crisp is usage-billed too, at a much higher effective rate than Kelma's tokens.
Kelma Starter (€15/month) covers roughly 1,500–2,500 AI replies. Crisp Mini ($45/month) includes about 90 automated conversations before you top up credits, and the proper AI chatbot needs Essentials at $95/month.
When you're primarily buying a human support suite: many seats, shared email inbox, knowledge base and ticketing, with unlimited human conversations at a flat price. If AI should carry most of the load, Kelma is far cheaper per automated conversation.
Yes. Many customers keep their helpdesk and let Kelma answer the front-line questions on the website and channels, escalating to a human (live takeover or callback/lead capture) only when needed. Webhooks and Zapier/Make push conversations and leads wherever you work.
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Competitor names and trademarks belong to their respective owners. Figures reflect each vendor's public pricing pages as of July 2026 and may have changed — always confirm on their site. Spotted something outdated? Tell us via the chat widget and we'll fix it.